Terms of Service for Vitro Apps (Client, Driver, and Restaurant)

Effective Date: June 23, 2025

These Terms of Service ("Terms") govern your use of the mobile applications developed by Mohieddine Gdoura, including:

• Vitro – Food Delivery (Client App)
• Vitro – Driver
• Vitro – Partners: Orders (Restaurant App)

1. Service Availability

Vitro services are available exclusively in Douz, Tunisia. Orders and operations outside this area are not supported.

2. Functionality

• Real-time order tracking and updates
• Notifications on order status and app updates
• Delivery coordination between clients, drivers, and restaurants

3. User Conduct

By using this app, you agree not to:

• Place fake or abusive orders
• Share false or misleading information (e.g., fake addresses)
• Upload illegal, offensive, or inappropriate content
• Misuse or interfere with app services

Violations may result in temporary or permanent bans.

4. Banning Policy

The app owner reserves the right to suspend or ban accounts that violate these terms, including clients, drivers, or restaurants. Offenses that can lead to banning include:

• Abusive behavior
• Fake orders or locations
• Uploading offensive or illegal content (results in restaurant profile and menu deletion)
• Misuse or repeated violations

5. Orders and Location

• Orders cannot be placed without providing a delivery destination
• Location data is used to assist deliveries, even if location services are off
• Restaurants and clients will be notified when orders are near

6. Payments and Liability

• No in-app payments are handled in the app
• All payments are made in cash (hand-to-hand)
• The app owner is not responsible for refunds, payment issues, or disputes between parties

7. Notifications

You may receive push notifications related to:

• Order status updates
• Important app updates

No promotional or advertising notifications are sent.

8. Contact

For any questions, account issues, or reporting violations, please contact us:

Email: vitro.delivery.app@gmail.com

9. Updates to Terms

We may update these Terms from time to time. Any changes will be communicated in-app. Continued use of the app constitutes your acceptance of the updated terms.